Disney Inspired Culture, Leadership and Service Makeovers

Mouse Man™ Consulting


Mouse Man Consulting™ Case Studies

HealthOne

Need - Define culture prior to expansion

Focus - From transaction takers to life protecting helpers

Leadership - From individuals to a unified team

Employees - From a job to a calling

Customer interaction - From task delivery to neighborly help

Key result - Motivated workforc helping others

Lowes Foods

Need - Compete with Wal-Mart and Publix

Focus - From commodities to memories

Leadership - From dictating to guiding

Hosts - From “Yes sir!” to “What if we...”

Guest interaction - From task to neighbor

Key result - Basket size up 50%

Culture broken? Customers complaining?

Leaders failing? Turnover high? Profits low?

You need some pixie inspired dust.

Everything Disney touches seems magical.

It isn’t magic. It's method.

Learn the method. Make your own magic.

The Mouse Man™ results:

★    No flavors of the month

★    Reenergized organizational culture

★    Unified, themed customer experience

★    Clearly defined service purpose

★    Simple work prioritization filters

★    Inclusive front line leaders

★    Happier team members

★    Revitalized training function

★    Satisfied customers who spend more money

Hamilton Health

Need - Increase HCAHPS and revenue

Focus - From frusration to engagement

Leadership - From dictating to guiding

Team - From “Yes sir!” to “What if we...”

Guest interaction - From clinical to human

Key result - HCAHPS rose from 65 to 90%

The Mouse Man™ team:

★    Extensive Disney experience (75+ years)

★    Full partnership with your senior staff

★    World class team of OD, training experts

★    Full assessment, design, development and

       facilitation services

★    On-location leader and frontline coaching

★    Performance themeing expertise for a

       unified customer experience

★    Budget constraint partnering

Dalton Utilities

Need - Create a high performing workforce  

Focus - From sleepy to dynamic

Leadership - From dictating to guiding

Crews - From “Yes sir!” to “What if we...”

Guest interaction - From disrupter to focus

Key result - Workplace pride and community satisfaction

Disney Inspired Consulting Mouse Ears Icon
Disney Inspired Consulting Mouse Ears Icon
Disney Inspired Consulting Mouse Ears Icon