Case Studies
Health One
Need - Define culture prior to expansion
Focus - From transaction takers to life protecting helpers
Leadership - From individuals to a unified team
Employees - From a job to a calling
Customer interaction - From task delivery to neighborly helper
Key result - Motivated workforc helping others
Dalton Utilities
Need - Create a high performing workforce
Focus - From sleepy to dynamic
Leadership - From dictating to guiding
Crews - From “Yes sir!” to “What if we...”
Guest interaction - From disrupter to focus
Key result - Workplace pride and community satisfaction
Lowes Foods
Need - Compete with Wal-Mart and Publix
Focus - From commodities to memories
Leadership - From dictating to guiding
Hosts - From “Yes sir!” to “What if we...”
Guest interaction - From task to neighbor
Key result - Basket size up 50%
Hamilton Healthcare
Need - Increase HCAHPS and revenue
Focus - From frusration to engagement
Leadership - From dictating to guiding
Team - From “Yes sir!” to “What if we...”
Guest interaction - From clinical to human
Key result - HCAHPSrose from 65 to 90%
The Mouse Man™ results:
★ No flavors of the month
★ Reenergized organizational culture
★ Unified, themed customer experience
★ Clearly defined service purpose
★ Simple work prioritization filters
★ Inclusive front line leaders
★ Happier team members
★ Revitalized training function
★ Satisfied customers who spend more money
Culture broken? Customers complaining?
Leaders failing? Turnover high? Profits low?
You need some pixie inspired dust.
Everything Disney touches seems magical.
It isn’t magic. It's method.
Learn the method. Make your own magic.
The Mouse Man™ team:
★ Extensive Disney experience (75+ years)
★ Full partnership with your senior staff
★ World class team of OD, training experts
★ Full assessment, design, development and
facilitation services
★ On-location leader and frontline coaching
★ Performance themeing expertise for a
unified customer experience
★ Budget constraint partnering
